IT System and Event Management

Infosoft Systems offers solutions for monitoring, configuration and administration of many IT infrastructure components such as hardware, networking, virtualization, applications and cloud environments. These solutions represent a very important investment of an IT organisation which help them to better understand what is going on with their IT Infrastructure and Services, how to act proactively in case of failures and simplifying IT systems management
What we offer :
Infosoft Offers IT datacenter management solutions based on Microsoft System Centre SuiteIBM Tivoli Netcool OMNIBUS

Network Management

Networking pays a key role in modern datacenters. Nowdays computer networks have become very large and complex thus difficult to manage. Fault Management, Performance Management and Configuration management are very important aspects for networking mangement especialy for internet service providers and telco operators. These challenges are addressed by network management softwares.

Infosoft Implements and supports Network Management software such as:

Security Management

With the adoption of the cloud services, nowadays a key issue that IT companies have to deal is Information Security. IT Security Management intends to guarantee the availability, integrity and confidentiality of an organization’s data, information and IT services. IT Security Management Software specifies and controls the requirements for establishing, implementing, operating, monitoring, reviewing, maintaining IT Security policies compliant to the organization objectives and risks.

What we offer: HPE ESM ArcSightIBM QRadar

Service Management

Nowdays companies are focused on deliering more value to their customers by delivering quality IT services. As a key guideline for this process is ITIL. Infosoft Systems implements software suites that are fully ITIL certified. These software suites implement all ITIL processes based on best practices. Core processes are Incident Management, Problem Management, SLA Management, Request fullfillment, Change Management, Knowledgebase Management etc