Solutions that deliver resilient network services and communications for Small Business, Enterprise Networks and Service Providers. Network Virtualization, Intelligent Branch, Intelligent WAN and Edge Networks for Service Providers, are routing solutions that we offer to our customers.
Unified communications (UC) is a the integration of real-time enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.
Contact center telephony is used to describe the communication and collaboration system used by businesses to either manage high volume of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers. Today customers are no longer confined only to voice-based communication i.e. phone to connect with their customer service departments. In addition, they are making use of email, SMS, chat, social media, and other virtual contact channels
We offer solutions from: Cisco